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Terms & conditions

General

We only accept orders by registered customers of at least 18 years of age. Age verification systems (via AgeChecked.com) are in place to ensure that no minors may place orders at this platform. Customers residing in the Republic of Armenia cannot place any orders at odenssnus.eu.

 

The maximum order size is 10 boxes (e. g. 240 rolls or 2400 single cans). Destination country’s possibly lower import limits or restrictions need to be observed. Contact your local customs authorities for information.


Prices

When ordering to EU member countries, applicable VAT will be calculated and displayed during checkout. VAT will be collected, declared and paid to the respective tax authorities by the seller of the products. The seller and their full information, including VAT ID, is being displayed in full on the checkout page. No data will be released to the seller prior to a customer confirming order placement.

 

Important notice for American Express cardholders: According to AMEX requirements, orders need to be placed using EUR for a successful transaction.


Payment

Accepted payment methods are:

 

Nets Easy – VISA, Mastercard, Apple Pay and Klarna.

 

American Express (EUR) – Amex payment via Acba Bank.

 

Bank Wire (IBAN/BIC) – instructions for payment will be emailed separately after order placement. Unpaid orders will be cancelled after 10 calendar days.

 

COD (Cash on Delivery) – payment to be made to UPS upon delivery of an order.


Order cancellation

Cancellation requests have to be sent as soon as possible, either from within the customer account using the cancellation request feature (preferred) or, alternatively, by email to our support team at support@odenssnus.eu. The following subject line should be used to facilitate speedy processing of such requests : “Order xxxxxx – Cancel“.

 

IMPORTANT: Orders that have already been processed and shipped can no longer be cancelled..


Delivery

UPS Standard with an estimated transit time of 2 – 5 business days from time of shipping
UPS Express Saver with a scheduled transit time of 1 – 2 business days from time of shipping


Right of Withdrawal (private consumers only)

You have the right to withdraw from your order within fourteen days without giving any reason. The withdrawal period begins on the day on which the goods were delivered to the shipping address you provided.

 

You can only withdraw from an order in full, but not in part. Due to the nature of the prodcuts, they must be returned unopened and in the condition in which they were delivered to you.

 

Withdrawal notices must be sent by email to support@odenssnus.eu with the subject line “Withdrawal – order xxxxxxx”, or you can use our contact form. You must clearly state your wish to withdraw from your order.

 

You have to send in your request to withdraw from you order before the cancellation period expires.

 

You must return all products immediately after declaring your withdrawal, at the very latest within 14 days of declaring it, to the return address stated on the shipping label.

 

Make sure to enclose a copy of your order or your invoice with the return package, to speed up processing and refunding of your order.

 

You met the return deadline if you provably sent the products to our return address within 14 days.

 

You stand and pay for any return shipping costs yourself. The returned products will be checked upon receipt. Provided that the return is complete and the products are unopened, your order will be refunded in full. Missing or opened products however will not be refunded.

 

The refund will be made within 14 days, via the payment method used when ordering. We reserve the right to withhold refunds until we have received the returned goods or you have provided proof that the products have been returned to our return address.

 

You can use the following text for your cancellation:

 

I hereby wish to cancel my order xxxxxxx dated DD.MM.YYYY

Your name
Your full address
Date


Privacy

We will not hand out nor sell any customer information to 3rd parties. As a customer, you are responsible for keeping your login details safe. We do not accept responsibility for any consequences if your account is being accessed by someone else.

 

Any orders placed using another person’s account without that person’s agreement and causing economical or other damage will be reported to the police.


Cookies

To be able to shop at this platform, your browser must accept our cookies. Cookies are small pieces of information stored on your computer and are required for the web shop to function correctly. You can find further information on our use of cookies here.


Copyright

© Copyright 2017 – 2024, SaArMiAn LLC, Yerevan. All content of this web shop is copyrighted and protected by international copyright law. If you want to use our images, please contact us for approval.


Copyright © SaArMiAn LLC